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Sample reply: Membership cancel after auto-renewal date

*please personalize your letter accordingly for the client you are writing to by looking at their account and visit history. 

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We do not offer returns on memberships or passes.  A membership automatically renews on the same date each month, and can be cancelled anytime before the auto-renew date.  For your reference, this is an excerpt of the Terms and Conditions you agreed to:
“Any and all tuition, registration, class and membership fees are non-refundable and non-transferable.

All memberships (except introductory offers) will be automatically renewed upon expiration. The associated renewal fee will be billed to the credit card maintained on your account. If at any point you prefer to stop automatic renewal, simply log in to MindBody Online and visit My Info> Account to cancel your future autorenewal.”

As a courtesy, I can credit your account in the amount of ______.  You can use this for anything at Yoga Garden, including retail, wellness, and massage.
Thank you and have a wonderful day.